Caretaking Service
Caretaking Team
Our Caretaking Team provide a regular service to a number of schemes that have a caretaking service. Duties vary from scheme to scheme as they are individually tailored to meet the needs of the residents and the scheme itself. The service we provide is paid for by you, as part of your service charges.
Our caretakers’ main duties are:
- litter picking
- removing fly-tipped items
- sweeping, jet washing and weeding paths
- weed killing
- mopping floors
- reporting repairs
- replacing bulbs in communal areas
- managing bins in blocks
- reporting abandoned vehicles
- clearing gutters
- carrying out health & safety checks
Cleaning in communal areas is done on a regular schedule. However, the schedule can be disrupted if there are staff shortages, training days or emergencies that require staff to be diverted to another site.
Responsive caretaking
We also have a responsive caretaking service for all areas, even if they do not receive a regular caretaking service. This is for more urgent issues such as removing needles or syringes and removing offensive graffiti. If you need to report a responsive caretaking issue you should call 01626 322722, option 2, or e-mail: customerhub@teignhousing.co.uk
Fly-tipping
Fly-tipping spoils our communal areas for everyone. It is anti-social behaviour and a criminal offence. Fly-tipping causes health risks as dumped rubbish may contain dangerous items that can injure or poison pets and children. It costs Teign Housing a lot to clear fly-tipping, and this money could be better spent improving our services. It is unpleasant, and can be dangerous, for staff who have to clear dumped rubbish.
It is a condition of your tenancy that you dispose of waste responsibly and legally. If you are caught fly-tipping we will take action, you may lose your home, and the Council may prosecute you.
We use CCTV to identify those responsible for fly-tipping, but not every area is covered. Please help us by challenging anyone you see dumping rubbish and reporting any incidents to us. You do not have to give your name if you wish to report anonymously.
Report fly-tipping
"*" indicates required fields
Get Involved
We want to make sure that we are providing the best caretaking service we can. You can join our Panel to help us make sure standards are maintained. If you would like to take part, you should e-mail: getinvolved@teignhousing.co.uk or call 01626 322722, option 2.