Douglas House
Welcome to the page for Douglas House residents.
Here, you will find copies of all the Douglas House newsletters we have produced and any other important documents for reference. There are also contact details if you have any questions or concerns.
Newsletters
We have produced quarterly newsletters since August 2023, and you can read all the copies.
Resident Engagement Strategy for Douglas House
You can read the Resident Engagement Strategy for Douglas House.
The Building Safety Act 2022 requires us to have a Resident Engagement Strategy for all buildings over 18 metres high. The strategy outlines our approach to fire and building safety at Douglas House, how we will communicate with tenants and leaseholders and how you can work with us when making future decisions.
If you have any feedback or you would like to get involved in shaping this strategy from a resident’s perspective, please get in touch with Amanda Nicholls, Director of Customers and Communities, by emailing Amanda.nicholls@teignhousing.co.uk or calling 01626 322783.
What to do if there is a fire
Douglas House has a “Simultaneous Evacuation Policy” for all parts of the building. This means that if you hear the fire alarm, you should leave the building immediately and proceed to the fire assembly point, which is located in the lower Douglas House car park, and only return when you are told that it is safe to do so by the Fire Service. You can read more about what to do in the event of a fire. It’s important that this information is shared with all members of your household so you know what to do should the fire alarms sound.
Fire Doors – your first line of defence
Fire doors play a critical role in protecting lives by stopping the spread of smoke and fire. Please help us maintain their effectiveness by:
- Keeping fire doors closed and never propping them open.
- Reporting any damaged fire doors or missing seals to us immediately.
For more detailed information about the importance of fire doors, take a look at our Fire Door Safety Leaflet here.
Fire Safety
Your safety is our priority at Teign Housing. We are committed to providing safe homes for all our residents by ensuring the highest standards of fire safety across all our properties.
You can find out more on the Fire Safety page.
Who to contact
If you have any safety concerns, please let us know straight away by emailing us at customerhub@teignhousing.co.uk, calling us on 01626 322722, option 2, or messaging us on Facebook. Our team will make sure we get back to you and act on your concerns.