Policies and Procedures

We have a range of policies that set out the principles and procedures we follow, agreed by our Residents’ Forum and Executive Team.
If you have difficulties opening a document, please get in touch with us.
Don’t see what you’re looking for?
Any that are referenced and not available on our website are intended for internal use and are available upon request.
If you require a specific policy not listed below, please contact us so we can provide it for you.
Policies ands Procedures Downloads
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Allocations Policy
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Allocations Procedure
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Anti-Social Behaviour and Hate Policy
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Anti-Social Behaviour and Hate Procedure
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Asbestos Policy
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Asbestos Procedure
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Compensation Policy
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Compensation Procedure
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Complaints & Compliments Policy
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Complaints & Compliments Procedure
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Contact Management Policy
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Contact Management Procedure
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Damp, Mould & Condensation Policy
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Damp, Mould & Condensation Procedure
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Decant Policy
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Decant Procedure
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Disabled Adaptations Policy
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Disabled Adaptations Procedure
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Domestic Abuse Policy
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Domestic Abuse Procedure
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Downsizing Policy
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Electrical Safety Procedure
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Estates Management Procedure
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Garage Allocation and Management Policy
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Garage Allocation and Management Procedure
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Gas Safety Management Policy
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Gas Safety Management Procedure
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Health and Safety Policy
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Health and Safety Strategy
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Hoarding Policy
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Hoarding Procedure
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Income and Debt Management Policy
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Income Collection Procedures
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Mobility Scooter Policy
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Mobility Scooter Procedure
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Mutual Exchange Policy
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Mutual Exchange Procedure
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Non-Gas Appliance Safety and Servicing Procedure
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Permissions Policy
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Rechargeable Works Policy
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Rechargeable Works Procedure
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Repairs and Maintenance Policy
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Repairs and Maintenance Procedure
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Resident Involvement Policy
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Right to Buy & Right to Acquire Policy
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Safeguarding Policy
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Safeguarding Procedure
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Service Charge Policy
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Social Housing Fraud Prevention Policy
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Succession Policy
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Succession Procedure
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Tenancy Assignment Policy
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Tenancy Assignment Procedure
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Void Property Management Policy
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Void Property Management Procedure
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Vulnerable Person(s) Policy
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Vulnerable Person(s) Procedure
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