How Are We Doing?
Performance
We collect and provide information to support effective scrutiny by residents of our performance when it comes to how we deliver our services.
Our Board and Residents’ Forum review our performance each quarter (every three months) during the financial year April – March.
Complaints Service Improvement Plan
Complaints are an important source of feedback and learning as they help us identify and address the issues and concerns of our residents. Managed correctly and with clear follow through to learning and implementing change, they also help us improve our services and processes.
For each complaint where there has been service failure, we collaborate with managers and communicate with residents about what we will put right and the changes we will make to ensure that type of service failure does not happen again.
We have drawn up a service improvement plan which brings together what you have told us and what we will do as a result of the feedback.
Income and Costs 2023-24
Each year we are required to publish some key measures in relation to our income and costs. Here is the information for the 2023-24 financial year.