Report Anti-Social Behaviour (ASB)

What is anti-social behaviour (ASB)?

Teign Housing is committed to ensuring that all residents living in our communities enjoy the right to reasonable peace and comfort and to feel safe and secure in their homes and community. Although the number of individuals engaging in anti-social behaviour may not be high, their activities can have a disproportionate effect on the quality of other residents’ lives. 

We take all reports of anti-social behaviour seriously and are committed to tackling ASB in a responsive and robust manner. Whilst we will do everything we can to help all tenants have a successful tenancy, we do accept that this might not work in the best interests of the wider community.  In such instances, we have no choice but to seek possession of those properties.

Teign Housing uses the following definition, as stated in the Anti-Social Behaviour, Crime and Police Act 2014, as: 

  1. Conduct that has caused, or is likely to cause, harassment, alarm, or distress to any person, or
  2. conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or
  3. conduct capable of causing housing-related nuisance or annoyance to any person

Before reporting anti-social behaviour to us please use our ‘ASB Toolkit’ to work out what is and what is not anti-social behaviour, and what steps you need to take. 

ASB Toolkit

This would only be considered anti-social behaviour if the noise is persistent. ‘Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

Things to try before making a complaint:

  • Speak with your neighbour – if your neighbour is unreasonable leave the conversation
  • If the problem continues and you’re unable to reach an agreement, then mediation might be of help to you. 

We would not usually consider this to be anti-social behaviour. 

This would only be considered anti-social behaviour if the noise is persistent. ‘Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

Things to try before making a complaint:

  • Speak with your neighbour – if your neighbour is unreasonable leave the conversation
  • If the problem continues and you’re unable to reach an agreement, then mediation might be of help to you. 

If you have concerns about the welfare of an adult or child in the household, you should contact social services and/or the Police.

This would only be considered anti-social behaviour if the noise is persistent. ‘Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

Things to try before making a complaint:

  • Speak with your neighbour – if your neighbour is unreasonable leave the conversation
  • If the problem continues and you’re unable to reach an agreement, then mediation might be of help to you.

This would only be considered anti-social behaviour if the noise is persistent. ‘Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

Things to try before making a complaint:

  • Speak with your neighbour – if your neighbour is unreasonable leave the conversation
  • If the problem continues and you’re unable to reach an agreement, then mediation might be of help to you.

We would not consider sounds relating to ‘general living’ as anti-social behaviour.

‘General living’ includes noise such as vacuuming, walking around, doors opening/closing, general conversations, children playing etc.

 Things to try before making a complaint:

  • Speak with your neighbour – if your neighbour is unreasonable leave the conversation
  • If the problem continues and you’re unable to reach an agreement, then mediation might be of help to you.

We would not consider this to be anti-social behaviour.

If you have concerns about the welfare of a child in Devon, you can report it on the Devon County Council website or through the NSPCC website

We would not consider this to be anti-social behaviour.

Play is an essential part of every child’s life and is vital for the enjoyment of childhood as well as their health, well-being and development.

Although some types of behaviour can be annoying, children playing in the street or communal areas (unless they are causing damage) is not anti-social behaviour.

This is a criminal offence, and you need to report it to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

This is a criminal offence, and you need to report this to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

This is a criminal offence and should be reported to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

If the behaviour has been ongoing, please complete a diary sheet with dates and times of the incidents and send these to us.  You can do this by hand or by post, but it may be quicker to do it by emailing us at CustomerHub@teignhousing.co.uk.

If the associated behaviour is of a criminal nature, you need to report this to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

If the behaviour has been ongoing, please complete a diary sheet with dates and times of the incidents and send these to us.  You can do this by hand or by post, but it may be quicker to do it by emailing us at CustomerHub@teignhousing.co.uk.

This is a criminal offence and should be reported to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

This is a criminal offence and should be reported to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

For information on reporting hate crimes and incidents, as well as organisations offering support available visit the Devon County Council website.

This is a criminal offence and should be reported to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

This is a criminal offence and should be reported to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

This includes personally targeted vandalism. 

If the associated behaviour is of a criminal nature you need to report this to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

If the behaviour has been ongoing, please complete a diary sheet with dates and times of the incidents and send these to us.  You can do this by hand or by post, but it , but it may be quicker to do it by emailing us at CustomerHub@teignhousing.co.uk.

For example, groups whose actions are causing criminal damage or threatening or intimidating residents.

If the associated behaviour is of a criminal nature, you need to report this to the Police immediately. You must also let them know if you are concerned about your safety.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

Some dogs can become aggressive and bite other people or animals.

Law states that any dog (of any breed or type) can be considered dangerous in any place if it is not kept under control. The dog doesn’t have to bite anyone; it could just show aggressive behaviour that makes someone feel in fear for their safety.

If you are in fear of your safety, please contact the Police immediately to report the dangerous dog.

Once you have reported it to the Police, please contact us with the incident report number so we can contact them and work with them to agree the next steps with you and the Police.

Graffiti is an offence of criminal damage and can be reported to the Police; however, they will not remove it.

If the graffiti is personally targeted towards you or your family, please refer to our ‘verbal abuse, intimidation or harassment’ section of this toolkit for guidance.

If the graffiti is on our land, please contact us on CustomerHub@teignhousing.co.uk and attach a photo, if possible, and we will arrange to get this removed. If the graffiti is abusive or racist, please call us on 01626 322722, option 2, and we will arrange to remove within one working day.

If the graffiti is not on our land, please contact the Local Authority who will arrange to remove it. If you are unsure who the Local Authority is, you can search on this website using a postcode.

If your neighbour is parking in a way which obstructs your ability to enter/leave your home and/or allocated parking space, start by speaking to them first. They may not be aware their actions are causing you a problem. 

If the problem continues, then you can take the following action:

  • If it is on a public verge or highway and the vehicle is found to be parked contravening local parking regulations, contact your Local Authority, who may be able to assist by issuing a Penalty Charge Notice. 
  • If it is parked in such a way that it needs to be removed immediately, please contact the Police, who will arrange this if deemed necessary.  
  • If it is on land owned by Teign Housing, contact us and we will contact your neighbour. It may be that your neighbour/their visitors are not aware of the local parking arrangements.

We consider the following to be fly-tipping:

  • The unlawful dumping of liquid or solid waste on land or in water.
  • Mismanagement or misuse of waste facilities.
  • Deposit of bulky items such as old furniture e.g. bed frames and sofas. 

If the item is on land owned by the Local Authority then it can be reported to them to arrange removal. If you are unsure who the Local Authority is, you can search on this website using a postcode.

If you notice waste left on our land, please email us at CustomerHub@teignhousing.co.uk, including a photo. Once we receive your report, we will arrange to have the items removed. 

Fly-tipping on privately owned land will be the responsibility of the private landowner and not Teign Housing. 

Report ASB

If you have followed our ‘ASB Toolkit’ and still wish to make a report of anti-social behaviour, you can make a report here:

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Reporting anti-social behaviour incidents outside of our office hours

The ASB Respect Line team has highly trained call handlers with backgrounds in housing or policing. 

It’s free to call the ASB Respect Line. You can reach the team on 0800 075 6699. The line is open 5pm until 9am on Monday to Friday, and all weekends, and bank holidays. They’ll then let us know of any calls, so we can work with you to resolve these.

During normal working hours, you should continue to contact us direct.

If it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is a danger to life or violence is being used or threatened, please call the police on 999.

Anti-social behaviour Policy

You can read a copy of our Anti-Social Behaviour and Hate Policy.

The Head of Communities and Estates is Teign Housing’s Nominated Lead on ASB.

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