Our office, webchat, email monitoring, social media, and phone lines will close at 5pm on Thursday 17 April and reopen at 8.30am on Tuesday 22 April.
If you have a repair emergency during this time, please call 01626 322722. You can see a list of repairs that are classed as an emergency on the repairs page of the website.
To report anti-social behaviour when the office is closed, you can call the ASB Respect Line. It’s free to call, and you can reach the team on 0800 075 6699. The line is open from 5pm until 9am Monday to Friday and all weekends and bank holidays. They’ll then let us know of any calls so we can work with you to resolve these. During normal working hours, you should continue to contact our Customer First Team on 01626 322722, option 2. Advice about reporting anti-social behaviour is on our website
If it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened, please call the police on 999.